pk9k Privacy Policy Your Information Is Protected

Last Updated: January 2026

Introduction and Scope

pk9k ("we", "us", or "the platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes our practices regarding the personal information of you — whether a registered or unregistered user of pk9k.

By visiting our website pk9k.cam or using our services, you are consenting to the terms of this Policy. We keep your information secure using SSL encryption and industry-proven security methods. If you do not agree with this Policy, please refrain from using our services.

This Policy is an integral part of pk9k's Terms and Conditions. For any questions regarding data protection, please contact our support team.

Key Definitions

The meanings of the following terms used in this Privacy Policy are clarified below.

Personal Information

Any information that can directly or indirectly identify you as a specific individual — such as your name, email address, phone number, payment details, or IP address.

Processing

Any operation performed on personal information by automated or manual means — including collection, recording, organization, storage, modification, retrieval, use, transmission, or deletion.

Data Controller

pk9k ("we") is the data controller — meaning the entity that determines the purposes and means of collecting and processing your personal information.

Third Party

Any person or organization other than pk9k or you — such as payment service providers (bKash, Nagad, Rocket, Upay) and game software suppliers.

What Information We Collect

pk9k may collect your information in various ways. The type of information collected depends on how you use our services. The categories of information that may be collected are described below.

3.1 — Information You Provide

Information you provide directly to us:

At registration: full name, date of birth, email address, and password.
For account verification: national identity card or passport details (where applicable).
During financial transactions: mobile number and transaction identifier for bKash, Nagad, Rocket, or Upay.
During support contact: your messages and records of conversations.

3.2 — Automatically Collected Information

The following is collected automatically when you use our platform:

IP address and device identifier information.
Browser type, version, and operating system.
Pages visited, session duration, and click patterns.
Referral source — where you came from before arriving at our site.
Information collected through cookies and similar tracking technologies.

3.3 — Gaming Activity Information

In line with the nature of our service, we retain:

Betting history, win and loss records, and session logs.
Deposit and withdrawal amounts, dates, and methods.
History of bonus claims and wagering activity.

Purpose of Data Use

pk9k uses your personal information only for specific, clear, and lawful purposes. We commit that your information will never be used for unnecessary or undisclosed purposes.

Account Management: To complete registration, authentication, and ensure account security.
Service Delivery: To provide the gaming experience, activate bonuses, and process transactions.
Identity Verification: To prevent fraud and implement responsible gaming policies.
Customer Support: To respond to your complaints and questions and to resolve issues.
Communications: To keep you informed about relevant updates, security alerts, and offers.
Analytics and Improvement: To analyze user experience in order to improve the quality of our services.
Legal Obligations: To comply with applicable laws and regulations and to detect fraud.
Responsible Gaming: To identify and prevent the risks of excessive gambling.

Data Sharing and Disclosure

pk9k does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 — Service Partners

We work with trusted partners to operate our services. Payment service providers such as bKash, Nagad, Rocket, and Upay, as well as gaming software providers, receive only the information necessary to deliver their services. These partners operate under strict confidentiality agreements.

5.2 — Legal Obligations

We may be required to disclose relevant information in response to a court order, valid legal process, or a lawful request from a government authority. In such cases, we will disclose only the information legally required.

5.3 — Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such circumstances, you will be notified in advance and given the opportunity to accept the new policy or discontinue the service.

5.4 — With Your Consent

Outside of the circumstances described above, we will not share your information with any third party without your explicit consent.

Cookies and Tracking Technologies

pk9k uses cookies and similar technologies on our website. Cookies are small text files stored in your browser that help improve your experience.

Types of Cookies

Essential Cookies: Required for the core functionality of our website — such as maintaining login sessions and storing security tokens. These cannot be disabled.
Functional Cookies: Remember your preferences and settings — such as language preference and account settings.
Analytics Cookies: Monitor user behavior to help us improve our services. This data is used in aggregated and anonymous form.

You can reject or delete cookies at any time through your browser settings. However, disabling certain cookies may cause some parts of our service to not function properly.

Data Security Measures

pk9k takes industry-standard technical and organizational measures to protect your privacy. Our security framework includes:

SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
Access Controls: Only authorized staff may access user data, and their activity is logged.
Password Hashing: Your password is not stored directly — only an encrypted hash is stored.
Security Audits: Regular system security assessments and vulnerability tests are conducted.
Data Backups: Regular encrypted backups are maintained to reduce the risk of data loss.

However, no method of data transmission over the internet or electronic storage is completely secure. Therefore, while we ensure maximum effort, we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

Data Retention Period

pk9k retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.

Account Information: For as long as your account is active, and for a legally required period after account closure.
Transaction Records: Retained for an extended period for financial audit and anti-fraud purposes.
Communication Logs: Support conversations are kept for a reasonable period after the issue is resolved.
Analytics Data: May be used for service improvement over a longer period after anonymization.

When the specified period has ended or the information is no longer needed, we securely delete or anonymize it.

Your Rights

As a user of pk9k, you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the information we hold about you.

Right to Rectification

If your information is inaccurate or incomplete, you have the right to request that it be corrected.

Right to Erasure

In certain circumstances, you may request the deletion of your information ("right to be forgotten") — provided there are no legal obligations requiring its retention.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

Right to Data Portability

You have the right to receive the information we hold about you in a commonly used, machine-readable format.

Right to Object

You have the right to object to the processing of your information for certain uses.

To exercise these rights, contact us at [email protected] or send a request via 24/7 live chat. We will process your request within a reasonable time after verifying your identity.

Privacy of Minors

pk9k strictly provides services only to those aged 21 and above. We do not knowingly collect information from any person under the age of 21.

If we are informed that a minor has registered using false information, we will immediately close that account and delete all associated information. Parents or guardians may contact us at [email protected] in such situations.

Changes to the Policy

pk9k may update this Privacy Policy from time to time. Amendments may be made based on expansion of services, technological changes, or legal requirements.

For significant changes, we will send a notice to your registered email address or display a notification on our platform. Continued use of the service after any changes will be taken as your agreement to the updated policy.

Each version of this Policy will include a "Last Updated" date. We recommend that you visit this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the use of your personal information, please contact us:

Email: [email protected]
Live Chat: Support available in Bengali 24 hours a day, 7 days a week.

We generally respond to all privacy-related requests and complaints within 72 hours. To read our full terms and conditions, visit the Terms and Conditions page.

We believe that your privacy is not merely a legal obligation — it is our core responsibility to our users. pk9k is committed to always being a safe, transparent, and trustworthy platform.

Your privacy is our commitment